CONTROL POINT
Customer Order Promising – ATP
Availability and timing become one explainable promise.
CUSTOMER COMMITMENT CONTROL
Promise better. Fulfil with more confidence.
Evaluate warehouse stock, incoming supply, timing and operating policy before confirming a quantity and date to the customer.
- Warehouse-aware availability
- Incoming-supply consideration
- Full and partial promise outcomes
- Alternative-date proposals
THE PROMISE GAP
Stock on hand is not stock you can promise
Headline stock ignores competing demand, holds, pickability and incoming supply. That leads to over-promising, avoidable backorders and last-minute customer renegotiation.
WHAT IT DOES
What it does
READ THE SUPPLY POSITION
- Warehouse and incoming-supply visibilityAssess warehouse-aware availability and incoming supply together before a promise is made.
- Hold and confidence controlsAccount for customer holds and supply-confidence rules before treating stock as promiseable.
SHAPE A CREDIBLE PROMISE
- Full, partial and split fulfilmentOffer full, partial or split-fulfilment outcomes when usable supply cannot cover demand in one movement.
- Alternative dates and deferred commitmentPropose credible alternative dates or controlled backorder and deferred-commitment paths.
CONTROL CHANGE
- Controlled exceptions and approvalRoute non-standard promise decisions through governed exception and approval paths.
- Promise versioning and re-evaluationRe-evaluate commitments when supply or order context changes while preserving decision history.
PRODUCT EXPERIENCE
Bring every promise decision into one clear work queue
Orders requiring promise work are prioritised by trigger, requested date, priority and status in one operational queue.
ATP WORK QUEUE
Run, open and recheck the promises that need attention
Review each order's trigger, requested date, priority and status, then run ATP, open the work or rerun a promise when it needs rechecking.
- Prioritised promise work
- Clear trigger, requested date and status
- Direct ATP actions
OPERATING MODEL
A promise decision that keeps listening.
Demand, usable supply and policy meet in one governed decision, with alternative outcomes and re-evaluation as conditions change.
- Inputs or supports
- CUSTOMER REQUEST; USABLE SUPPLY; PROMISE POLICY
- Central decision or stages
- PROMISE DECISION
- Exception route
- APPROVAL OR HOLD
- Outcomes and resolution
- FULL OR PARTIAL; ALTERNATIVE OR SPLIT; DEFERRED OR BACKORDER; COMMITTED PROMISE
- Feedback
- Supply and fulfilment changes trigger controlled re-evaluation
WHAT CHANGES WITH PRISM
From reactive promises to controlled commitments
Prism calculates what can be promised, from which warehouse, against which supply basis and by what date, then returns an auditable commitment to Sales Order Management without informal stock guesswork.
| Without Prism | With Prism |
|---|---|
| Promise from headline stock | Warehouse and supply context evaluated together |
| Warehouse called for confirmation | Shared promise process |
| Inbound supply considered inconsistently | Policy-controlled use of incoming stock |
| Constrained orders negotiated informally | Full, partial, split, deferred and backorder outcomes |
| Shortage found during picking | Constraint surfaced before warehouse release |
| Promise reason cannot be reconstructed | Quantity, date and basis retained |
WHERE IT FITS
A credible promise before the customer commits
Bring current supply, demand and operational constraints together so teams can make a visible, governed commitment rather than an optimistic guess.
EXECUTIVE INTELLIGENCE CONNECTIONS
See how customer commitments are forming — and where promise quality needs attention.
Connect supply posture, promise decisions and commitment outcomes in one focused management view.
