CONTROL POINT
Exception & Workflow Engine
Every material exception has an owner, route and outcome.
CROSS-PLATFORM WORKFLOW CONTROL
Turn exceptions into owned work
Capture issues, approvals and blocked process steps across Prism, route them to the correct owner and keep them visible through investigation, decision, release and closure.
- Structured intake and deduplication
- Classification, priority and ownership
- Tasks, approvals and escalation
- SLA, holds and controlled release
THE EXCEPTION-CONTROL GAP
When work breaks, ownership often leaves the process.
Normal workflows are straightforward until something goes wrong. The issue then moves into email, calls or chat, ownership and next action become unclear, and the source process may remain blocked. Prism creates one structured, governed exception case linked to the source.
WHAT IT DOES
What it does
CREATE THE RIGHT CASE
- Structured intake and deduplicationReceive canonical signals, validate them and prevent repeated events from creating duplicate work.
- Classification, priority and ownershipApply the configured case type, risk, priority and named owner or queue.
ORCHESTRATE RESOLUTION
- Tasks, approvals and escalationCreate actionable work, generate governed approval routes and escalate when attention or authority is required.
- SLA, holds and controlled releaseManage due dates, breach risk, holds and safe downstream handoff.
CONNECT WORK & HISTORY
- My Work and domain workbench integrationPublish actionable items to My Work while retaining deep links and source-module authority.
- Evidence, acknowledgement and complete historyRetain notes, evidence, source acknowledgement, retry posture and the full case timeline.
PRODUCT EXPERIENCE
See every active workflow case and its next governed action
Bring cross-module workload, approvals, service-level risk, failed release posture and the next accountable action into one governed control view.
WORKFLOW CONTROL TOWER
SLA risk, ownership and release posture at a glance
See cross-module exceptions, pending approvals and failed releases with their urgency, accountable owner and next governed action clearly identified.
- Cross-module workflow postureSee case workload, approvals, service-level exposure and failed release posture together.
- Clear owner, state and next actionKeep source, current state, owner, due posture and the next governed action visible for every case.
- Governed action from one control viewSupport approval, release, recovery and closure without losing source authority or case history.
OPERATING MODEL
One control fabric for cross-module exceptions.
Signals become deduplicated cases with ownership, tasks, approvals and safe release—while the source remains connected to the outcome.
- Inputs or supports
- SOURCE SIGNALS; OWNER & SLA; TASKS & EVIDENCE; APPROVAL & HOLD
- Central decision or stages
- GOVERNED CASE
- Outcomes and resolution
- SAFE RELEASE; SOURCE ACKNOWLEDGED; VERIFIED CLOSURE; CASE OWNER
- Feedback
- Complete case, decision and audit history
WHAT CHANGES WITH PRISM
From informal issue chasing to governed exception control
Prism turns abnormal events into classified cases, owned tasks, timed escalations, delegated approvals and controlled release outcomes—while each source module retains ownership of its business record.
| Without Prism | With Prism |
|---|---|
| Issues chased in inbox or chat | One structured exception case |
| Ownership depends on who noticed | Named owner or queue |
| Separate departmental lists | One shared workflow standard |
| Approvals by call or message | Configured route and authority |
| Context repeated at every handoff | Source object, notes and evidence retained |
| Manual due dates and informal closure | SLA, escalation and source acknowledgement |
WHERE IT FITS
The control service that turns exceptions into outcomes
Detect, classify and route cross-module exceptions into owned work, approvals, escalation and retained evidence—without hiding failure inside the originating process.
EXECUTIVE INTELLIGENCE CONNECTIONS
See where abnormal work is accumulating — and where management needs to intervene.
Connect exception signals, ownership and release outcomes in one focused management view.
Bring control to the moments that normally break the process.
Turn exceptions, approvals and blocked work into governed action with clear ownership, safe release and complete history.